Return and Refund policy
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy for details on returns, refunds, and exchanges.
1. Eligibility for Returns
- Returns are accepted within 30 days of the purchase date.
- Items must be unused, in original packaging, and in the same condition you received them.
- Non-Returnable Items: Certain items, such as perishable goods, custom products, and gift cards, are not eligible for returns.
2. Return Process
- Step 1: Contact us at itfitz.co@gmail.com with your order number and reason for return.
- Step 2: We will provide you with a return shipping address and instructions.
- Step 3: Send the item(s) back to us in secure packaging. Please use a trackable shipping service, as we cannot guarantee receipt of your returned item.
3. Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to our error. In such cases, we will cover the return shipping fees.
4. Refund Process
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds are granted ( item shows signs of use, missing parts).
5. Exchanges
If you would like to exchange an item, please follow the return process above and specify that you would like an exchange. We will send out the replacement item once we receive and inspect the returned item.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference.
Contact Us
For more information on returns and refunds, please contact us at: Email: itfitz.co@gmail.com Phone: +33 7 69 75 32 78 / +961 76 743 106